Terms of Use

Last updated: October 1, 2025

These Terms of Use (“Terms”) govern your access to and use of the website, tools, and services provided by Hively Health, Inc. d/b/a “Hestia” (“Hestia,” “we,” “us,” or “our”) (collectively, the “Services”).

By accessing or using the Services in any way, you agree to be bound by these Terms and our [Privacy Policy]([insert link]) (together, the “Agreement”). If you do not agree, you may not use the Services.

1. Hestia Is Not a Law Firm and Does Not Provide Legal Advice

Hestia is not a law firm and does not provide legal advice, legal representation, or legal services. The Services, including any educational content, tools, AI-powered features, and guidance, are for informational purposes only and are not a substitute for advice from a licensed attorney.

Any legal services you receive are provided by independent attorneys or law firms under a separate engagement agreement between you and that attorney or firm. Hestia is not a party to that agreement and does not supervise or control the attorney’s professional judgment.

No attorney–client relationship. Submitting information through the Services, communicating with Hestia, or using any Hestia tools does not create an attorney–client relationship with Hestia or with any attorney. An attorney–client relationship is formed only if and when you sign a separate written engagement agreement with an attorney or law firm.

No privilege for communications with Hestia. Unless and until you enter into a separate engagement agreement with an attorney, information you submit through the Services may not be protected by the attorney–client privilege or the attorney work-product doctrine. You should avoid sharing more sensitive details than necessary and discuss truly confidential matters directly with your attorney.

Some content on the Services may be considered attorney advertising by the participating attorneys or law firms. Advertising is the responsibility of those attorneys or firms, not Hestia. The decision to hire an attorney is important and should not be based solely on advertisements, testimonials, or information on our Services. Prior results do not guarantee a similar outcome.

2. Eligibility and Use of the Services

You may use the Services only if:

  • You are at least 18 years old, and

  • You have the legal capacity to enter into these Terms.

You agree to:

  • Use the Services only for lawful purposes and in accordance with these Terms.

  • Use the Services only for your own personal, non-commercial use.
    Provide accurate and up-to-date information.

If you create an account (now or in the future), you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

If your use of the Services is prohibited by applicable law, you are not authorized to use the Services.

3. Responsibility for Legal Deadlines

Until and unless you enter into a written engagement agreement with an attorney, you are solely responsible for any legal deadlines, statutes of limitations, notices, or other time-sensitive obligations related to your matter. The Services are not a substitute for timely legal advice, and you should not wait for Hestia or an attorney match before taking steps to protect your rights if a deadline is approaching.

4. Privacy

Your use of the Services is also governed by our [Privacy Policy], which describes how we collect, use, and share information. By using the Services, you consent to our data practices as described in the Privacy Policy.

5. Informational Content and AI-Powered Features

The Services may include educational materials, summaries, checklists, and AI-powered tools (such as chat, guided intake, or recommendations).

You understand and agree that:

  • These features may help you understand general topics (such as elder law, long-term care, or estate planning) and prepare for conversations with professionals.

  • They do not provide legal advice, and you should not rely on them as a substitute for professional judgment.

  • AI outputs may be incomplete, outdated, or incorrect and should be verified with a qualified professional before you act on them.

Use of any AI-powered tool or “plan” generated by the Services does not create an attorney–client relationship and does not obligate any attorney to represent you. AI-generated content is based on patterns and general principles, may be incomplete or inaccurate, and is not tailored legal advice. Information you submit to AI tools through Hestia is not treated as privileged unless and until you separately retain an attorney and agree otherwise with that attorney.

You are solely responsible for how you use any information obtained through the Services.

6. Connections With Attorneys and Other Professionals

The Services may help you:

  • Learn about and connect with independent attorneys or other professionals, and/or

  • Share information with them to determine fit and prepare for a consultation.

You acknowledge and agree that:

  • Hestia’s role is limited to facilitating connections and providing tools and information.

  • Attorneys and other professionals are not employees, agents, or partners of Hestia. They are independent practitioners.

  • Hestia does not and cannot guarantee that any attorney or professional is suitable for your needs, that any services will be available, or that any particular outcome will be achieved.

  • Hestia does not supervise, direct, control, or monitor the professional services provided by attorneys or other professionals and expressly disclaims responsibility and liability for those services.

Any legal fees or other professional fees you pay are governed solely by your separate agreement with that attorney or professional, not these Terms.

Hestia may receive fees from attorneys or other professionals for marketing, platform, or related services. Such fees do not change your rights under any engagement agreement you sign with a professional.

Hestia does not guarantee that any attorney or professional will agree to take your matter, that any particular strategy will be recommended, or that any particular result will be achieved. Any testimonials or descriptions of past matters are not a guarantee, warranty, or prediction of future outcomes.

No duty to respond or take on a matter. We are not obligated to review, respond to, or follow up on every submission or inquiry we receive. Submitting information through the Services does not mean that Hestia or any attorney has agreed to review your matter, take any action, or represent you.

7. Messaging and Communications

By providing your email address, phone number, or other contact information, you agree that Hestia (and, where applicable, attorneys or other professionals you choose to connect with) may contact you using that information, including:

  • Emails about your use of the Services, reminders, and educational content.

  • SMS or phone calls related to consultations, scheduling, follow-ups, and similar matters.

You can opt out of marketing emails by using the unsubscribe link in those emails. For SMS, you can typically reply STOP to stop further messages from Hestia at that number. Even if you opt out of marketing, we may still send you non-marketing messages relating to your use of the Services (for example, about a consultation you requested).

You represent that you are the owner of any phone number you provide or have permission to provide it and to consent to receive communications at that number.

8. Payments (If Applicable)

If you pay Hestia for any portion of the Services (for example, access to certain features, programs, or scheduling tools):

  • You agree to provide current, complete, and accurate billing information.

  • Payments may be processed by a third-party payment processor, and their terms and privacy policy will apply.

  • Except as expressly stated at the time of purchase, all fees are non-refundable to the fullest extent permitted by law.

Any legal or professional fees you pay to an attorney or other professional are governed by your separate engagement with them, not these Terms, even if Hestia’s technology facilitates payment.

9. Your Content

You may provide information, text, or other materials through the Services (“User Content”). You retain any ownership rights you have in your User Content.

By providing User Content, you grant Hestia a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and process your User Content as reasonably necessary to operate, improve, and provide the Services (including sharing relevant details with attorneys or other professionals when you direct us to do so).

You represent and warrant that:

  • You have all rights necessary to provide your User Content; and

  • Your User Content does not violate any law or the rights of any third party.

10. Prohibited Uses

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation.

  • Provide false, misleading, or incomplete information about yourself or others.

  • Attempt to interfere with, disrupt, or compromise the security or integrity of the Services or our systems.

  • Attempt to gain unauthorized access to the Services, accounts, or networks.

  • “Scrape,” “crawl,” or “spider” the Services or content through automated means without our prior written consent.

  • Run any form of auto-responder or “spam” on the Services or place an unreasonable load on our infrastructure.

  • Reverse engineer, decompile, or otherwise attempt to obtain the source code or underlying ideas of the Services.

  • Use the Services to harass, threaten, or harm others or to transmit abusive, defamatory, or otherwise objectionable content.

We may suspend or terminate your access to the Services if we believe you have violated these Terms or used the Services in a way that may harm Hestia, other users, or third parties.

11. Intellectual Property

The Services, including all content, text, graphics, logos, designs, and software, are owned by Hestia or our licensors and are protected by copyright, trademark, and other laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. You may not copy, modify, distribute, sell, or create derivative works based on the Services without our prior written consent.

12. Third-Party Services and Links

The Services may contain links or provide access to third-party websites, tools, or services (including those of attorneys and other professionals). These third parties are not under Hestia’s control, and we are not responsible for their content, policies, or practices.

Your use of any third-party service is subject to that third party’s terms and privacy policy, not these Terms. By using the Services, you release Hestia from any liability arising from your use of third-party sites or services.

If there is a dispute between you and an attorney or other third party, you agree that Hestia is not obligated to become involved, and you release Hestia from claims arising out of such disputes to the fullest extent permitted by law.

13. Copyright Complaints (DMCA)

If you believe that material available on or through the Services infringes a copyright you own or control, you may notify our designated agent under the Digital Millennium Copyright Act (“DMCA”) by providing the following information in writing:

  1. Your physical or electronic signature.

  2. Identification of the copyrighted work you believe has been infringed.

  3. Identification of the material you believe is infringing, with information reasonably sufficient to permit us to locate the material on the Services.

  4. Your contact information, including your name, mailing address, telephone number, and email address.

  5. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

  6. A statement that the information in your notice is accurate, and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Our DMCA designated agent can be contacted at:

Hively Health, Inc. d/b/a “Hestia”
Attn: DMCA Designated Agent
22861 Medina Lane
Cupertino, CA 95014

We may remove or disable access to material alleged to be infringing and may terminate repeat infringers in appropriate circumstances.

If you believe that material was removed or disabled by mistake or misidentification, you may send us a counter-notice that includes:

  1. Your physical or electronic signature.

  2. Identification of the material that has been removed or to which access has been disabled and the location where the material appeared before it was removed or disabled.

  3. A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.

  4. Your name, mailing address, telephone number, and email address, and a statement that you consent to the jurisdiction of the federal court in [insert appropriate district, e.g., the Central District of California], and that you will accept service of process from the person who provided the original DMCA notice or their agent.

We will respond to DMCA notices and counter-notices in accordance with the DMCA.

14. Disclaimers

To the fullest extent permitted by law:

  • The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory.

  • We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

  • We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any information obtained through the Services will be accurate, complete, or reliable.

Nothing in the Services, and no communication from Hestia, is intended as or should be taken as legal advice. Any legal advice you receive comes solely from the attorney or law firm with whom you enter into a separate engagement.

Some jurisdictions do not allow certain warranty limitations, so some of the above may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law:

  • Hestia and its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or related to your use of (or inability to use) the Services or any third-party services.

  • In no event will Hestia’s total liability for all claims arising out of or related to the Services exceed the greater of:

    • (a) the amount you paid to Hestia for the Services in the twelve (12) months before the claim arose, or

    • (b) $100.

These limitations apply whether the claims are based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Hestia and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services,

  • Your User Content, or

  • Your violation of these Terms or any applicable law or rights of a third party.

17. Changes to the Services and These Terms

We may modify or discontinue any part of the Services at any time, with or without notice, and we are not liable to you or any third party for doing so.

We may also update these Terms from time to time. When we do, we will change the “Last updated” date at the top. If we make material changes, we may provide additional notice (such as posting a notice on the website or emailing you, where appropriate).

Your continued use of the Services after the updated Terms become effective means you agree to the changes. If you do not agree, you must stop using the Services.

18. Dispute Resolution and Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

18.1 Agreement to Arbitrate

You and Hestia agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, “Disputes”) will be resolved by binding individual arbitration, except that:

  • You and Hestia may seek relief in small-claims court for Disputes within that court’s jurisdiction; and

  • Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property or proprietary rights.

You and Hestia agree that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

18.2 Arbitration Procedures

Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures (“JAMS Rules”) then in effect, except as modified by these Terms.

  • The arbitration will be conducted by a single arbitrator with experience in commercial contract disputes.

  • The arbitration will take place in San Francisco, CA, unless you and Hestia both agree to a different location or to a remote / documents-only proceeding.

  • JAMS Rules and filing instructions are available at www.jamsadr.com or by calling 1-800-352-5267.

To initiate arbitration, you must:

  1. Write a demand for arbitration that includes a description of the Dispute and the relief requested;

  2. Send copies of the demand and any required filing fee to JAMS; and

  3. Send a copy to Hestia at the contact address in Section 20 (Contact Us).

Payment of all filing, administration, and arbitrator fees will be governed by the JAMS Rules. If the arbitrator finds that your claims are frivolous, you agree to reimburse Hestia for any fees it paid on your behalf that you would otherwise be obligated to pay under the JAMS Rules.

The arbitrator has the authority to grant any relief that would be available in court under law or in equity on an individual basis. The arbitrator will issue a written decision stating the essential findings and conclusions.

18.3 Class Action Waiver

YOU AND HESTIA AGREE THAT ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate the claims of more than one person, and may not otherwise preside over any form of a class, consolidated, or representative proceeding.

If this Class Action Waiver is found to be unenforceable with respect to a particular Dispute, then the entire arbitration agreement in this Section 18 will be null and void as to that Dispute, and the Dispute must be brought in court as set forth in Section 19.

18.4 Waiver of Jury Trial

YOU AND HESTIA WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY, except as otherwise provided in this Section 18. In any litigation between you and Hestia over whether to vacate or enforce an arbitration award, YOU AND HESTIA WAIVE ALL RIGHTS TO A JURY TRIAL and elect instead to have the Dispute be resolved by a judge.

18.5 Opt-Out

You may opt out of this arbitration agreement within 30 days of the date you first accept these Terms by sending written notice of your decision to opt out to:

Arbitration Opt-Out
Hively Health, Inc. d/b/a “Hestia”
22861 Medina Lane
Cupertino, CA 95014

Your notice must include your name, mailing address, the email address associated with your use of the Services, and a clear statement that you wish to opt out of arbitration. Opting out of this arbitration agreement will not affect any other provisions of these Terms.

This arbitration agreement will survive termination of your relationship with Hestia.

19. Governing Law and Venue (If Arbitration Does Not Apply)

Except to the extent the Federal Arbitration Act applies as described above, these Terms and your use of the Services will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

If the arbitration agreement in Section 18 is found not to apply to you or to a particular Dispute, you and Hestia agree that any judicial proceeding (other than small-claims actions) will be brought in the state or federal courts located in San Francisco, CA, and you consent to the personal jurisdiction of such courts.

20. Contact Us

If you have any questions about these Terms or the Services, you can contact us at:

Hively Health, Inc. d/b/a “Hestia”
Email: team@hellohestia.co
Mailing address: 22861 Medina Lane, Cupertino, CA 95014